At KapdeLeLe.com, we are committed to ensuring that your orders are delivered quickly, efficiently, and securely. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping of products purchased from our website.
1. Shipping Locations
We currently ship to locations within India. If your area is not listed during checkout, please contact our support team for assistance.
2. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order is processed and shipped.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the courier’s website or through the tracking portal on KapdeLeLe.com.
4. Undeliverable Packages
In cases where a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the delivery, we will contact you to confirm the address or resolve the issue. Additional shipping charges may apply for reshipping the order.
5. Damaged or Missing Items
If you receive a damaged package or notice any missing items, please:
- Contact us within 3 days of receiving the order.
- Provide your order number, photos of the damaged item/package, and a description of the issue. We will investigate the matter and provide a resolution, which may include a replacement, refund, or store credit.
6. Changes to Shipping Details
You may update your shipping address or details within 1 hours of placing your order by contacting our customer support team. Once the order has been shipped, changes to the address may not be possible.
7. Contact Us
For any questions or concerns regarding shipping and delivery, please reach out to us at:
Email: mail@kapdelele.com
Phone: +91 93245 47950/7666529048
Thank you for shopping with KapdeLeLe.com. We appreciate your trust and are committed to delivering a seamless shopping experience!