Kapdelele is committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our comprehensive refund policy.
1. Returns
Eligibility: Items must be returned within 30 days of the purchase date to be eligible for a refund. The item must be unused, in its original condition, with tags attached, and in the original packaging.
Non-Returnable Items: Certain items are non-returnable, including gift cards and customized products. For health and hygiene reasons, items such as underwear are also non-returnable.
Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Return Process
Contact Us: Initiate a return by contacting our customer service team at support@kapdelele.com with your order number and reason for return.
Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.
Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria. You will be notified of the status of your refund after the inspection.
Processing Time: If your return is approved, we will process your refund within 10 business days. Refunds will be issued to the original payment method.
Partial Refunds: In certain situations, only partial refunds are granted, such as items not in their original condition, damaged, or missing parts not due to our error.
4. Exchanges
Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at support@kapdelele.com. We will arrange for a replacement or refund as per your preference.
Size Exchanges: If you need to exchange an item for a different size, please contact our customer service. Exchanges are subject to product availability.
5. Late or Missing Refunds
Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@kapdelele.com.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
Kapdelele
Email: support@kapdelele.com
Phone: +91-9324547950
Address: Mumbai, Maharashtra